FAQ

Frequently Asked Questions (FAQ) – Klobouk

Below are answers to the most common questions we receive about our modern women’s dresses, services, and policies.

Need help with something else? You can reach us anytime:
📧 Email: team@klobouk.com
📞 Phone: +44 808 160 9171
🏢 Address: 55 Chester Street, Reading, RG30 1LL, United Kingdom

General Questions

How can I contact Klobouk customer service?
You can email us at team@klobouk.com or call +44 808 160 9171 Our support team is ready to help.

Orders & Shipping

How do I place an order?
Browse our collection, select your preferred size and colour, add products to your cart, and follow our secure checkout process.

Which payment methods do you accept?
We accept:

  • Credit/debit cards (Visa, Mastercard, American Express)

  • Digital wallets (Apple Pay, Google Pay)

  • Other cards (Discover, JCB)

How long does delivery take?

  • Handling time: 1–2 business days (Monday–Friday)

  • Transit time: 3–7 business days (Monday–Friday)

  • Total estimated delivery time: 4–9 business days from order placement

Do you offer international shipping?
No. At this time, we deliver exclusively within the United Kingdom.

Is shipping free?
Yes. We offer free standard shipping on all UK orders, with no minimum spend.

Returns, Refunds & Exchanges

What is your return & exchange policy?
We accept returns and exchanges for both defective and non-defective products within 30 days of delivery. All eligible returns and exchanges include a free downloadable pre-paid return label.

How do I return or exchange a product?

  1. Email team@klobouk.com within 30 days of delivery.

  2. Include your order number, reason for the return/exchange, and photos if the product is defective.

  3. We’ll email you a pre-paid return label and instructions.

  4. Pack your item in the original packaging and drop it off at your nearest Royal Mail or approved courier.

Are exchanges accepted?
Yes. Exchanges are accepted within 30 days of delivery for a different size, colour, or even a different product.

When will I get my refund?
Refunds are issued within 7 business days after we receive and inspect your returned item. Refunds are always made to the original payment method in GBP (£).

Products

Are your products high-quality?
Yes. Our men’s fashion pieces are made from quality materials designed for comfort, durability, and style.

How do I choose the right size?
Each product page includes a detailed size guide. If you need help, our customer service team can provide personalised advice.

Do you offer sustainable products?
Yes. We are committed to responsible sourcing and offer selected eco-friendly and sustainable pieces in our collection.

Account & Privacy

Do I need an account to place an order?
No. You can check out as a guest. However, creating an account lets you track orders, save addresses, and speed up future purchases.

Is my personal information secure?
Yes. We use SSL encryption and trusted secure payment gateways. Your data is also protected under our Privacy Policy.

How can I subscribe to your newsletter?
Enter your email address in the subscription box at the bottom of our homepage to receive updates on new arrivals, exclusive offers, and style tips.

Contact Us

If you have any questions or need assistance, our customer service team is here to help:

Support Availability (GMT – London):

  • Monday to Friday: 9:00am – 5:00pm

  • Saturday and Sunday: 10:00am – 2:00pm

Response Time: We reply to all customer inquiries within 24 hours (maximum), including weekends.

For more options, visit our Contact Us page.