Payment Policy

Last Updated: 10 September 2025

Thank you for shopping with klobouk.com (“we,” “our,” “us”). By completing a purchase on our site, you acknowledge and accept the following billing terms.

1. Accepted Payment Methods

All transactions are processed in British Pounds Sterling (£).

We currently accept:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB

  • Digital Wallets: Apple Pay, Google Pay

All payments are processed securely using industry-standard encryption and are PCI DSS compliant.

2. Billing Information Accuracy

When you place an order, you agree to provide current, complete, and accurate billing and account details. Please ensure your billing address, email address, and payment method remain up to date to avoid delays in processing your order.

3. Pricing & Promotions

  • Price Changes: Product prices may change from time to time. Any changes will apply only to new orders placed after the update. Orders already completed will not be affected.

  • Discount Codes: Promotional codes must be entered at checkout. Unless stated otherwise, codes:

    • Apply only to new orders

    • Cannot be combined with other offers

    • Cannot be applied retroactively

4. Order Confirmation & Billing Documents

  • Confirmation Email: After checkout, you will receive an email confirming your order, selected payment method, and delivery option. This email serves as proof of purchase.

  • Invoice: A printed invoice, listing each product, any discounts, and shipping fees (if applicable), will be enclosed with your shipment.

5. Payment Processing

  • Authorization: By submitting payment, you authorize us to charge the full order amount to your chosen payment method. All payments undergo verification and fraud screening.

  • Failed Transactions: If a payment is declined, we will notify you by email. You may provide an alternative payment method to complete your purchase.

6. Refunds

All refunds are processed in accordance with our Refund, Return & Exchange Policy. Refunds are always returned to the original payment method in British Pounds Sterling (£).

7. Disputes & Chargebacks

If you experience an issue with your order, please contact us first at team@klobouk.com so we can resolve it promptly.

⚠️ If a chargeback is filed and found to be unwarranted after investigation, we reserve the right to recover the original order amount and any associated costs.

Contact Us

If you have any questions or need assistance, our customer service team is here to help:

Support Availability (GMT – London):

  • Monday to Friday: 9:00am – 5:00pm

  • Saturday and Sunday: 10:00am – 2:00pm

Response Time: We reply to all customer inquiries within 24 hours (maximum), including weekends.

For more options, visit our Contact Us page.